Zona: Oeiras
Data: 2024-02-23
Categoria: Data Analyst
Sector: Indefinido
Pharmaplanet is a pharmaceutical laboratory, but also a company that provides specialized services in scientific and commercial areas. We are currently recruiting a Salesforce Excellence Officer to join a project in partnership with one of our clients - a renowned company in the Pharmaceutical Industry.
Customer Relationship Management (CRM) related topics:
• Expert/experience on Customer Engagement solution tools ‘Salesforce’;
• Support in CRM Product & Functional Catalog.
Reporting topics:
• Develop tools & reports to track execution of KPI and monitor CHC performance, ensuring simplicity / consistency / accessibility of data;
• Track performance in all dimensions: CRM; Sell-out data; Instore Visibility (Trax); SI data (SAP); Field performance and key operational priorities;
• Target settings for sales teams;
• ROI;
• Incentive follow-up;
• Bonus Calculation;
• Data steward.
Sales Force Excellence topics:
• Support of segmentation and targeting process;
• Support on commercial strategy.
Project Management:
• Ensure alignment between Business Excellence, Customer Excellence and Brand teams;
• Communicate gathered insights from monitoring KPI’s towards the business teams and follow up on action plans and improvement plans;
• Planning, overseeing and leading projects from ideation through to completion.
• Business or Data Analyst studies at Master’s degree level;
• Fluency in Portuguese and English;
• Ability to work transversally across departments and countries;
• Be data driven;
• Interaction with a range of internal and external stakeholders;
• Ability to translate complex processes to easily understandable business topics;
• Ability to handle multiple projects simultaneously;
• Excellent/advanced skills of Microsoft Office (Excel, Word, PowerPoint, Outlook);
• Skills in PowerBI;
• Ability to quickly understand and apply new IS tools;
• Strong communication skills and able to explain complex dashboards into understandable insights;
• Demonstrate a proactive attitude engaged in the business performance;
• Structured with a good sense of details;
• Understanding in Coordinating Business Processes;
• Listen to customer needs with the ability to challenge them and execute accordingly;
• This position will suit an individual who is able to operate with discretion and confidentiality about sensitive data.
• Integration in a renowned company in the Pharmaceutical Industry;
• Fixed remuneration + meal allowance;
• Professional tools.
Local: Oeiras
REF: SalesforceOff/24
Please send your CV through our website Pharmaplanet.pt
Note: Given the expected high number of applications, it will not be operationally possible for us to provide feedback to all candidates.
The selected candidates will be contacted within 15 days.